Refund & Return Policy
Effective Date: [13-02-2025]

Welcome to [Beej Kosh]! Hum apne customers ko best quality agricultural products aur services dene ke liye pratibaddh hain. Agar kisi wajah se aapko product return karna ho ya refund chahiye, toh niche diye gaye niyam aur shartein dhyan se padhein.

1. Return Policy

A. Return Karne Ki Shartein

  • Product return tabhi accept kiya jayega jab woh unused, original condition me ho aur uski packaging intact ho.

  • Return request product delivery ke 7 din ke andar ki jani chahiye.

  • Customized ya perishable items (jaise organic seeds ya special order wale products) return nahi kiye ja sakte.

B. Return Process

  1. Return request submit karein – Aapko hamare customer support team se contact karna hoga.

  2. Verification – Hum aapke return request ka verification karenge.

  3. Pickup/Drop-off – Aapko product khud bhejna hoga ya hum pickup service provide karenge (location ke anusar).

  4. Inspection & Approval – Product receive hone ke baad, hum uska inspection karenge aur return approval denge.

2. Refund Policy

A. Refund Milne Ki Shartein

  • Agar product damage ya defective hai, toh full refund diya jayega.

  • Agar aap product return karte hain bina kisi damage ke, toh sirf product cost refund kiya jayega (shipping charges wapas nahi honge).

  • Refund ka process 5-7 working days me complete ho jata hai.

B. Refund Process

  1. Refund request submit karein – Aapko hamare support team se contact karna hoga.

  2. Approval aur processing – Refund approval ke baad, aapke original payment mode me amount wapas kar diya jayega.

  3. Bank processing time – Refund amount within 3-7 working days mein Credit ho jayega.

3. Exchange Policy

  • Agar aap kisi doosre product se exchange karna chahte hain, toh aapko return policy follow karni hogi aur naye product ke price ka antar adjust kiya jayega.

  • Exchange sirf availability ke anusar hoga. Exchange or Replacement process within 5-7 days mein hojaye ga

4. Exceptions (Jisme Refund/Return Nahi Milega)

  • Already used ya damaged products (jo aapki taraf se damage hue ho).

  • Personalized ya perishable items.

  • Discounted ya clearance sale wale products.

5. Customer Support

Agar aapko refund, return ya exchange se judi koi bhi dikkat ho, toh humse sampark karein:

[Beej Kosh]
[Sabji Mandi Bazar, Kaman Bhartpur, Raj.]
Email: [amishagoyal210405@gmail.com]
Phone: [7340094228]

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